Frequently Asked Questions
Where is Heartship Located?
Currently, Heartship does not have a storefront. (YET!) We operate out of a small kitchen located in Orlando, Florida. (32806)
You can find us at local events around Orlando, Florida. Check our instagram: @heartshipbakingco to see where we are popping up each month!
Where do you offer delivery?
We currently are offering pick up on Saturday & Sunday between 9:00 am- 1:00 pm
Pickup location is provided upon confirmation of order. Pickup hours/location outside of these might be arranged, dependent on availability.
Pickup location may vary from week to week depending on pop-up location. To stay up to date on the most current information please follow our instagram page @heartshipbakingco
Delivery as an option is dependent on my schedule. If delivery is arranged there is a $10-15 fee within a 10 mile radius of Downtown Orlando. Delivery total must exceed $35 to be eligible for delivery. Please call ahead: (407)782-8430
Do you offer shipping?
At this time we currently do not offer any shipping.
Do any items on the marketplace contain nuts?
Yes, from time to time we carry a specific item such as the cannoli and it contains almonds. We specifically label any item that contains any nuts for your safety!
Aside from special occasions, Heartship Baking Company is free from the Top 14 allergens including: Milk, Eggs, Fish, Shell fish, Tree nuts (almonds, walnuts, pecans, Brazil nut, macadamia, pistachio, cashews, etc), Peanuts, Wheat, Soy, Celery, Mustard, Sesame, Sulphur dioxide, Lupin, and Molluscs.
Do you offer any sugar free baked items?
Currently we do not offer any sugar free items. All of our baked goods are made with certified organic cane sugar/powdered sugar. We are able to reduce quantities of sugar in certain products as requested.
I submitted an order during the week. When will I receive a response?
Please take notice that I own and operate Heartship as a solo venture at this present time. Response times reflect my availability. I typically respond within the first 24 hours to all inquiries however there have been times during seasonal fluctuation where it may take me up to 72 hours to confirm an order. I appreciate your patience and support.
If you place an order on Friday after 1:00 pm, Saturday or Sunday you WILL NOT receive your order until the following week!
The ordering hours during the week are slightly more lenient Monday through Thursday and mainly there to assist anyone over the phone who may need help placing an order or have questions.