Frequently Asked Questions


Where is Heartship Located?

Currently, Heartship does not have a storefront.  We operate out of a small kitchen located in Winter Park.

You can also find our baked goods at any one of our partnering locations:

  • Infusion Tea (College Park)

  • Bynx Cafe (Downtown Orlando)

  • Framework Coffee (Mills District)

How do I get free delivery?

All delivery totals must be a minimum of $30.00 to be eligible for free delivery! 

If you live outside of the delivery zone please add the delivery fee of $5.00 to your cart.

  1. All orders should be placed during the hours of operation.  All delivery times requested should be during operating delivery times.

  2. When you place your order in the checkout you will be asked if you'd like delivery or pickup... Please fill in which method (delivery or pickup) you would like, your address and the time you'd like to receive your order.

  3. Upon placing your order you will receive a confirmation once your order has been accepted!

  • We do not offer same day services!

  • We do not deliver CAKES!​

  • Please note that all times listed in the time/delivery section are considered requests. At times there may be a fluctuation of orders and the time of delivery may change. Please consider leaving a "time frame for delivery" rather than a specific time of delivery.

Where do you offer delivery?

Heartship is based in Winter Park, Florida (32789).  We deliver within a 10 mile radius.

  • If you are unsure if we deliver in to your area please give us a call (407)782-8430

  • If you live outside of the delivery zone please add the delivery fee of $5.00 to your cart.  If you do not add the delivery fee to your cart your order will not be confirmed for delivery. You will receive a refund!

Do you offer shipping?

At this time we currently do not offer any shipping.

Do any items on the marketplace contain nuts?

Yes, from time to time we carry a specific item such as the cannoli and it contains cashews.  We specifically label any item that contains any nuts for your safety!

Aside from special occasions, Heartship Baking Company is free from the Top 14 allergens including: Milk, Eggs, Fish, Shell fish, Tree nuts (almonds, walnuts, pecans, Brazil nut, macadamia, pistachio, cashews, etc), Peanuts, Wheat, Soy, Celery, Mustard, Sesame, Sulphur dioxide, Lupin, and Molluscs.

Do you offer any sugar free baked items?

Currently we do not offer any sugar free items.  All of our baked goods are made with certified organic cane sugar/powdered sugar.  We are able to reduce quantities of sugar in certain products as requested.